PC Repair/Service Terms and Conditions

Summary / Key Points

  • Full payment must within 7 days of completion of works or callout. Advance payment is necessary for remote or telephone support.
  • Due to the complexities of modern pc / device software and operating systems, we are unable to provide any guarantee against data / software corruption or failure. If we recommend certain software, parts or equipment, and they subsequently fail, the Client needs to sort any guarantee support / refund with the supplier (your supplier, not us). If the operating system or any software is required to be installed after part replacement, our standard charges for labour applicable at the time will be charged.
  • It is strongly recommend that all clients have a backup or copy of their DATA and or software / licenses prior to the commencement of any work. When a computer / hard drive is reformatted, ALL DATA will be removed. It is the responsibility of the Client to ensure that any important data is BACKED UP prior to commencement of work by me. If the client needs advice around data backups and setting up a solution to backup their systems additional charges may apply. If required I will attempt to save required data but without accepting any liability or giving any warranty of success. I reserve the right to charge for this service.
  • If a backup service is setup and configured it is the responsibility of the Client to ensure that any important data continues to be backed up. Aidan Brown IT cannot be held responsible for the failure of a 3rd party services provider.
  • If a clean (fresh, new) install of Windows is carried out, and your data is copied back to your computer, there is always a risk that your computer becomes re-infected. To this end, the Client agrees that we are neither responsible nor liable for any loss of personal data. We will not provide pirated software. Licensed software (generally paid for) such as Microsoft Office cannot be reinstalled unless the Client provides a licence and the original software disks.
  • Whilst conducting a repair, support or training, we may view images and documents on different forms of media belonging to the Client. If any such images or documents are found to contain criminal actions or intent, we will inform the Police without notice to the Client. We will not accept liability for any loss to the Client, due to these actions. We are particularly concerned about indecent photographs of children.
  • We are neither responsible nor liable for the installation of software. Software installations and data recovery are the responsibility of the Client and all such issues should be directed to the individual software company.
  • All brand icons are trademarks of their respective owners. The use of these trademarks does not indicate endorsement of the trademark holder by Us, nor vice versa.

Full PC Repair/ Service Terms and Conditions

General Terms and Conditions

  1. Aidan Brown IT is not responsible for any errors, omissions or changes to our website, emails or from any other media and/or printed company documentation. These terms are correct at time of print but are subject to change without notice. The latest copy of our terms and conditions will be on my website aidanbrownit.co.uk.
  1. I will provide services and goods that will conform to your consumer rights. If you have any concerns that I have not met our legal obligations, please contact me.
  1. I will diagnose and repair using reasonable care and attention.
  1. All visits are subject to a one-hour minimum labour charge; subsequent time is charged half hourly thereafter.
  1. My home visits are subject to availability and are carried out on the day of choice where possible (from Monday to Saturday including most Bank holidays.) I cannot guarantee a service due to external factors to include traffic, weather and availability. I will provide a booking confirmation along with a copy of my terms and conditions on the day the booking is made by email, prior to work commencement. (I cannot guarantee the receipt or acceptance by electronic mail). I will also endeavour to contact you with arrival information prior to arrival.
  1. Aidan Brown IT aims to provide diagnosis and/or repair within a reasonable period of time, typically within one hour, further time however, may be necessary when there are intermittent faults or faults that may not be present during testing whilst on-site. More time is often needed when equipment/software is older or when customers require data transfer/recovery.
  1. Test results can only indicate the condition of components at the time of testing. I cannot be responsible if they fail at a later date.
  1. If the work provided to complete a repair is under one hour, the minimum one hour charge will be levied as agreed at the time of booking.
  1. If a customer wishes to end the visit before the work is complete for any reason, deeming the work incomplete, Aidan Brown IT will levy the agreed one hour charge (or the appropriate charge up to the time that the work is stopped).
  1. Aidan Brown IT cannot be held responsible for the performance and integrity of any third-party software, hardware and/or services including Internet providers and wireless network solutions. I also regret that I cannot be held responsible for the ongoing performance of wireless networks once installed, particularly when it has been moved to other areas of the home (where wall-thickness and other factors are an issue).
  1. I assume that the customer (the person making the booking or the person present during our visit) is authorised to make changes; if this is not the case, I must receive written permission (email or hard copy) to work on the PC with the owners consent. I do not accept any liability resulting from unauthorised requests or misleading information.
  1. It is the responsibility of the bill payer and/or the nominated person receiving our engineer, to ensure that all critical details i.e., software disks, product keys, licenses, passwords or any account information is made available at the time of my visit. Failure to provide this information may result in incomplete work although charges will still apply.
  1. Customers should possess back-ups and must accept the risk of data corruption/loss when a repair is being carried out. Aidan Brown IT under no circumstances will be held responsible for any lost or corrupt data.
  1. Due to waste disposal regulations, I regret that I am unable to dispose of unwanted PC components to include monitors, printers, PC’s or Laptops, accessories or cables.
  1. Full payment is required within 7 days of completion of work. Prior agreement will be made at booking-stage no additional charge is made for Debit/Credit Card payments.
  1. Aidan Brown IT will attempt to remove Virus / Malware infections so as not to cause a reinfection. This sometimes means a complete reinstallation of software. If the customer does not agree to the plan of action, any remedial work requiring a return visit will be at the customer’s own risk/cost.
  1. I carry a limited selection of general stock items available for purchase. If I am unable to supply a stock-part, I may collect payment in advance and return to install later (a minimum one-hour labour charge will be levied upon re-visiting and will be subject to time charges thereafter). In cases of emergency or convenience to customers, I can also source components by travelling to a local supplier on the customer’s behalf although time and component charges will apply.
  1. If you are unhappy with the service after my visit, please get in touch via my website or email to [email protected].
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